Room Planner AI: Democratizing Design

ROLE - PRODUCT MANAGEMENT LEAD

Led development of AI-powered kitchen design platform that transformed expert-level design processes into an intuitive solution for global enterprise retailers.

40% 📈

Increase in Conversion Rates

21% 😍

Consumer Adoption Increase

5 🌎

Enterprise Deployments

1 💡

Credited AI IP Patent

Delivered

  • Authored AI engine automating kitchen design decisions
  • Created photo-driven inspiration and design system
  • Designed guided flow capturing key requirements
  • Developed intuitive design validation process
  • Built multi-platform visualization tools

Impact

  • Increased conversion rates by 40% for AI-assisted sessions
  • Drove 21% adoption rate among consumer sessions
  • Scaled to 5 enterprise implementations globally
  • Awarded patent for AI design automation technology
  • Gained adoption by both consumers and designers
LOWES.COM KITCHEN PLANNER
3D Cloud One-Click Design AI Room Automation

PRODUCT STRATEGY & LEAD

Kitchen Design AI for Consumers - Lowe's Kitchen Planner

The Problem

A challenge for homeowners is knowing sound kitchen design, creating floorplans, and understanding a cabinet catalog—all while keeping up with the latest design trends in the kitchen world. We sought to solve this issue with One-Click Kitchen Design.

Early work on Floorplans, Catalogs, and Sound Kitchen Design.

Approach

Through extensive customer research, we identified the core challenge: homeowners struggle with kitchen design principles and complex product catalogs. Our solution centered on automating design rules while preserving creative intent, focusing on key elements:

Kitchen Triangle - Fridge Zone - Constraints and Rules
Kitchen Triangle - Sink Zone - Constraints and Rules
Understanding each design has an 'intent' and that part of the design needs to be dynamic.

Floorplans vs Design

As product lead, I directed UX research and design teams to optimize our AI data capture strategy. We focused on two key areas: accurate floorplan data collection (dimensions, architecture, utilities) and an engaging design experience driven by inspiration photography.

I helped design a Guided Design process to support a user in creating accurate floor plans that would enhance the design automation.
Once in design, we focused on designing via photos and inspiration

Testing

We tested as much as possible, from surveys to Figma prototypes to working builds.

We knew the amount of development it would take to build out the vision would be immense, so we used testing processes along the way, like these Figma sessions, to gather feedback and confidence.

On-Going Impact

Our goal all along was to allow homeowners to envision their dream kitchens, but it's also being used by kitchen designers as a quick process to jump-start designs. We've now implemented this in 5 customer implementations across the globe for consumers and designers.

We IP'd the solution and I was awarded as one of the founders of our 3D Cloud Patent. 🏆

Kitchen AI Design Automation accounted for 21% of consumer sessions, and of those sessions, conversion rates increased by 40% compared to those without AI.

DESIGN & LEAD

Inspiration & Design From Photo - Macy's Room Designer

The Problem

Traditional room planners require homeowners to be design experts—understanding catalogs, aesthetics, and product combinations. We identified this 'mannequin effect': users can recognize good design but struggle to create it themselves.

Analysis paralysis and the blank canvas effect can dead-end a homeowner before they even have fun with the tool! 🤷️

Paper Doll Testing

Through user research and paper prototype testing, we uncovered key insights about homeowner behavior: users naturally design through inspiration photos rather than individual products. This observation led to our 'design from photo' approach, transforming how users interact with room planning.

UX Iterations

We started to investigate if we could bring photos into the experience the way the homeowners leveraged the printed photos. Below are mockups I created to build this idea of allowing users to select straight from a photo.

This allows retailers to market & merchandise their lifestyle photography and allows consumers to design their homes straight from inspiration.

Impact

The 'Design From Photo' functionality is now a staple of the Room Planner and is part of the Base Product for every customer. We have now integrated 'Pinterest Trends' by leveraging trending photos from Pinterest into the library to help consumers find confidence.

Homeowners who design with ‘Inspired by Pinterest Trends’ photos are 2x as likely to add an entire room to an e-commerce cart.

+25% 📈

Project Save Rates

+14.5% 📜

Bill of Materials View Rate

+60% 👩💻

Consult Designer Book Rate Increase

“Design from Photo works. More saved projects, bigger sales, happier customers.”
Eric Tsai - Joybird Former Vice President of Marketing and Business Development